Review of the Motor Vehicle Insurance and Repair Industry Code of Conduct

Have Your Say on the Updated Code

Introduction

In April 2023, Dr Michael Schaper’s independent review of the Motor Vehicle Insurance and Repair Industry (MVIRI) Code of Conduct recommended a rewrite to enhance governance, compliance, dispute resolution, and accessibility.

The Code Administration Committee (CAC), consisting of representatives from the Insurance Council of Australia and the Motor Trades Association of Australia, has collaborated with industry stakeholders to develop a robust consultation draft. Consultation is now open on the updated Code.

Agent handing a key to the client in the office

Code of Conduct Review

The updated Code aims to improve clarity, fairness, and effectiveness in several critical areas, including:

Governance structure
Strengthening oversight and accountability

Sanctions & penalties
Introducing clearer consequences for non-compliance

Assessment times
Establishing transparent timelines for vehicle assessments

Methods of repair
Ensuring fair and consistent repair practices

Dispute Resolution Process (DRP)
Clarifying obligations and processes

Have Your Say

Consultation on the draft updated Code of Conduct closed on 23 June 2025.

Consultation Document
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> Draft Code of Conduct - [Download]
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Supporting Documents
> Explanatory Memorandum (for reference) - [Download]
> Draft Constitution & Charter (for reference) - [Download]
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For Motor Trades Association of Australia (MTAA): info@mtaa.com.au
For Insurance Council of Australia (ICA): administration@insurancecouncil.com.au